Usability & Accessibility Testing

Ensuring That Users of All Abilities Can Use Your Product

A product that is technically accessible might still be unusable, especially for people with disabilities using assistive technology.  Accessibility testing involves measuring the ease in which users can complete common tasks on your website.

Why test with people with disabilities?

Interactive Accessibility recommends taking the next step beyond technical compliance with accessibility standards and guidelines, to focus on the overall usability of your product. Usability testing provides a number of benefits to:

  • Increase your understanding of how people with disabilities use your website or application
  • Maximize customer satisfaction – a user who easily accomplishes tasks is more satisfied
  • Increase brand recognition
  • Increase the number of site visitors
  • Improve the experience for all users – usability improvements geared toward users with disabilities often provide benefits to all users.

Accessibility / Usability Testing Deliverables

We provide, first, a usability test plan that describes in detail all the steps in the usability testing process.  After conducting the testing, we provide a detailed report including:

  • Summary of findings, plus the full data gathered in all the tests. Data includes task times, success rates, and satisfaction ratings for each test participant.
  • Video of user testing to provide you with first-hand insights into the specific needs of people with disabilities.
  • List of recommendations on how to optimize the usability for people with disabilities; recommendations may include coding samples as appropriate.
  • Prioritization of recommendations to identify the most critical aspects to repair.

How we conduct accessibility usability testing

We apply industry-standard techniques for usability evaluations, including:

  1. With input from your team, designing and preparing tasks for participants
  2. Recruiting users with a range of disabilities, as suitable for the product – blind, low vision, motor impaired, deaf and those with cognitive disabilities such as dyslexia and learning disabilities
  3. Conduct a pilot test to identify any issues with the testing protocol
  4. Conducting the testing either in a usability tab or through remote testing
  5. Analyzing and prioritizing the findings, making recommendations

When can you conduct usability testing?

To be cost effective, we recommend first conducting an accessibility evaluation and correcting accessibility issues before testing usability. After corrections are implemented, we test them with individuals who have disabilities to identify specific ease-of-use challenges.

Request Your Free Consultation Today!

Send us an email or call (603) 580-9110. We will answer your accessibility questions and discuss your needs and requirements with no pressure or obligation to you.